FAQs

How can I contact you?

You can reach us anytime via email. Our customer support team will gladly help you with any concerns.
Email: cevoracontact@gmail.com

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship directly from our logistics center in China.

Can I change or cancel my order?

Since we process orders as quickly as possible, changes or cancellations are only possible within 12 hours after placing the order.
After this period, the order can no longer be modified — however, you can easily return it after receiving it and receive a full refund.

Which payment methods do you accept?

We accept all major payment methods such as credit cards (e.g., Mastercard), Apple Pay, and PayPal.

When will my order be processed?

Your order will be processed within 1–3 business days.
Please note that orders are not processed on weekends or holidays.
During high-demand periods or seasonal promotions, some delays may occur.

How long does shipping take?

Delivery usually takes 2–4 weeks, depending on the destination country and current shipping volume.

What happens if I don’t receive my order?

If you do not receive your order within 30 days after it has shipped, we will refund you the full amount.

Are there customs fees or taxes?

All prices on our website are displayed tax-free in CHF.
Depending on your country, customs duties or import taxes may apply upon delivery.
These fees are the responsibility of the customer and are not covered by us.
For more information, please contact your local customs office.

How can I return an item?

Please contact us at cevoracontact@gmail.com. We will guide you through the return process.

What if an item arrives damaged, incorrect, or incomplete?

If you receive faulty, damaged, or incorrect items, please send us your order number, a brief description, and photos of the affected product.
We will take care of a solution as quickly as possible.

When will I receive my refund?

Once your return is inspected or your cancellation is approved, the refund will be processed using your original payment method.
For credit cards, this usually takes 7–10 business days.
Please contact your bank or credit card provider if you have questions, as processing times vary by institution.